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Privacy Policy

Effective Date: September 27, 2025

Last Updated: October 20, 2025

ENC Companion Care ("we," "our," or "us") values the trust of our clients and their families. This Privacy Policy explains how we collect, use, and protect personal information when providing non-medical senior concierge services, including technology support and mail organization.


1. Information We Collect

We may collect the following types of information:

    • Personal Information: Name, address, phone number, email address, and emergency contact details.
    • Service Information: Appointment history, requested services, notes about preferences, and assistance provided.
    • Payment Information: Billing name, method of payment, and related transaction details (processed securely through third-party providers such as PayPal, Venmo, or Stripe).
    • Mail/Document Information: Limited information needed to assist with mail sorting, bill organization, and paperwork management.
    • Analytics Information: Device/browser information, IP address, and usage patterns collected through tools such as Google Analytics.

We do not collect or store sensitive medical records or Social Security numbers.


2. How We Use Information

    • To schedule and provide requested services.
    • To communicate with clients and family members about appointments or service updates.
    • To process payments and send invoices/receipts.
    • To improve services based on client needs.
    • To send marketing communications (with consent), such as email newsletters or promotions.
    • To deliver ads, measure ad performance, and engage in remarketing campaigns (e.g., Google Ads).
    • To comply with legal obligations if required.

3. Sharing of Information

We do not sell or rent personal information. We may share information only:

    • With trusted third-party payment processors (e.g., PayPal, Stripe).
    • With email marketing providers (e.g., Mailerlite), if you subscribe to our mailing list.
    • With advertising and analytics partners (e.g., Google Analytics, Google Ads) for service improvement and marketing.
    • With family members or caregivers when authorized by the client.
    • When required by law, regulation, or court order.

4. Data Security

We take reasonable steps to safeguard personal information through secure storage, limited access, and confidentiality practices. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Client Rights

Depending on your jurisdiction, you may have rights under privacy laws such as GDPR (EU/UK), CCPA & CPRA (California), and CalOPPA (California Online Privacy Protection Act), including:

    • The right to know what personal data we collect.
    • The right to request correction or deletion of your data.
    • The right to opt out of the sale or sharing of personal data (we do not sell data).
    • The right to request a copy of your data.

To exercise your rights, contact us at support@enccompanioncare.com. We will respond in accordance with applicable law.

6. Children's Privacy (COPPA Compliance)

Our services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such data, we will delete it promptly.

7. Cookies and Tracking Technologies

ENC Companion Care uses cookies and similar technologies to improve your experience on our website.

    • Essential cookies: Required for the site to work correctly.
    • Analytics cookies: Help us understand visitor activity (e.g., Google Analytics).
    • Advertising cookies: Enable us to display relevant ads and run remarketing campaigns (e.g., Google Ads).

You can turn off cookies in your browser settings. Please note that some features may not work correctly if cookies are disabled. By continuing to use our site, you consent to our use of cookies unless you disable them.

8. Third-Party Services

Our website and services may link to or integrate with external providers, including:

    • Analytics: Google Analytics to monitor usage trends.
    • Advertising: Google AdSense and remarketing tools.
    • Payments: PayPal, Square.
    • Email Marketing: Mailerlite for newsletters and updates.

These providers have their own privacy practices. We encourage reviewing their privacy policies.

9. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.

10. Contact Us

For questions about this Privacy Policy or your data rights, don't hesitate to get in touch with us at support@enccompanioncare.com.

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