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Terms of Service

Effective Date: September 27, 2025


These Terms of Service (“Terms”) govern your use of ENC Companion Care’s non-medical concierge services. By booking services with us, you agree to these Terms.


1. Services Provided

ENC Companion Care offers non-medical support services, including:


    • Technology assistance (device setup, troubleshooting, digital literacy).
    • Mail and paperwork organization.
    • Errand support (non-medical).

We are not a licensed home health or medical provider. We do not provide medical care, administer medication, or offer legal/financial advice.


2. Eligibility

Services are available to senior adults (or their authorized caregivers) residing in Winterville and the greater Pitt County area, NC. By using our services, you confirm that you are legally able to contract for services.


3. User Accounts

We may offer online accounts or portals for clients to manage services. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts if there is misuse or unauthorized access.


4. Appointments and Scheduling

    • Appointments must be scheduled in advance.
    • Cancellations must be made at least 24 hours before the scheduled time to avoid a cancellation fee.
    • Missed appointments without notice may be billed at the full session rate.

5. Payments

    • Payments are due at the time of service unless otherwise agreed.
    • Accepted payment methods include debit and credit cards, cash, payment wallets, and other approved services.
    • Mileage fees apply for services outside the standard service area.
    • Transactions are processed securely by third-party providers. We do not store full payment information.

6. Subscriptions and Plans

We may offer service packages or subscription plans that provide recurring services for a flat fee. Subscriptions renew automatically unless canceled in accordance with plan terms. By enrolling, you authorize recurring billing until cancellation.


7. Intellectual Property

All content on our website, branding, service descriptions, training materials, and digital resources is the intellectual property of ENC Companion Care unless otherwise noted. Clients may not copy, distribute, or use this material for commercial purposes without written permission.


8. Liability

    • ENC Companion Care is not responsible for indirect, incidental, or consequential damages.
    • Clients are responsible for providing a safe working environment.
    • While we take care with personal property (e.g., mail, documents, devices), we are not liable for accidental loss beyond reasonable precautions.

9. Confidentiality and Privacy

We respect client privacy. Personal information will only be used to deliver services and as described in our Privacy Policy, which complies with applicable laws, including GDPR, CCPA/CPRA, CalOPPA, and COPPA.


10. Cookies, Marketing, and Analytics

By using our website, you consent to the use of cookies, analytics tools (e.g., Google Analytics), and advertising technologies (e.g., Google AdSense, remarketing). Marketing communications (e.g., email newsletters through Mailerlite) are optional and require your consent. You may unsubscribe at any time.


11. Termination of Services

ENC Companion Care may suspend or terminate services if:


    • A client engages in unsafe, unlawful, or abusive behavior.
    • Payments are not made in a timely manner.
    • A user account is misused or compromised.

Clients may terminate services or subscriptions at any time by providing notice. Refunds, if applicable, are subject to the specific terms of your service plan.


12. Governing Law

These Terms are governed by the laws of the State of North Carolina.


13. Contact Information

For questions about these terms or services, please contact us at support@enccompanioncare.com.

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